Frequently Asked ?'s

Click here to sign-in now.  You can also access AHCU Bill*PAY from the homepage of the AHCU.COOP website or from HFS.

At the Login screen you will need to type in your Username and Password and click on the ‘Login’ button.

You will then be on the Main Menu.

To Make a Single Payment (Single bill)

1. Go to Make Payments.
   The Make Payments - Make a Single Payment page opens.
2. In Payment Date, type the payment date.
   Note: The payment date is the date that you want the payee to receive the payment.
3. In Payee select the name of the payee that you want to send the payment to.
4. In Amount, type the payment amount.
5. In Payment Account, select the payment account you want to withdraw the payment from.
6. Click Continue.
   The Make Payments - Make a Single Payment Confirmation page opens, asking if you want to schedule the listed payment.
7. Review your payment information and click Pay.
   If a payment is being applied to an unpaid e-bill, the page contains additional information related to the e-bill.
   Your payment is scheduled, and the Make Payments - Make a Single Payment Completed page opens.

Tip
You can view your scheduled payments in Payment Activity.

To Make Multiple Payments to Multiple Payees (Multiple bills)

1. Go to Make Payments.
   The Make Payments - Make a Single Payment page opens.
2. Click Repeating Payments.
   The Make Payments - Repeating Payments page opens.
3. Click Add Repeating Payment.
   The Make Payments - Add Repeating Payment page opens.
4. In Payee, select the payee for whom you want to add a repeating payment.
5. In Payment Amount, type the amount for the payment.
6. In First Payment Date, type the date for the first payment in the series.
   Note: The payment date is the date that you want the payee to receive the payment.
   If you schedule a payment to start processing on a weekend or holiday, we move the payment date to the previous business day. For example, if you schedule a payment date on a Saturday or Sunday, the payment date is moved to the previous Friday.
7. From the Payment Frequency list, select the time interval between each payment in the series.
8. For Number of Payments, do either of the following:
   • Select Number of Payments and type the number of payments you want scheduled.
   • Select Pay Until Further Notice to schedule payments until you delete the repeating payment schedule.
9. In Final Payment Amount, type the final payment amount if it is different from the previous payment amounts.
10. In Payment Account, select the payment account you want to withdraw the payment from.
11. Click Continue.
    The Make Payments - Add Repeating Payment Confirmation page opens.
12. Review your payment information and click Add.
    The repeating payment is added, and the Make Payments - Add Repeating Payments Completed page opens.

Tip
You can view your scheduled repeating payments in Payment Activity.

To look over your Transaction History

1. Go to Payment Activity.
   The Payment Activity - Bill Payments page opens. Payment Activity Search Results initially lists your payments from one month in the past to one year in the future.
2. Change the Payment Activity Search criteria to determine or change which payments are listed on this page.

Note
The All Dates option displays all payment activity for the past 180 days. If you need to view payment information older than 180 days, you can contact customer service or send us a request in Messages.

To look at your Scheduled Payments

1. Go to Payment Activity.
   The Payment Activity - Bill Payments page opens.
2. Review the Payment Activity Search criteria to determine or change which payments are listed on this page.

To add a Payee

1. Go to Payee Setup.
   The Payee Setup - Payee List page opens.
2. Click Add Payee.
   The Payee Setup - Add a Payee page opens with sections to provide payee information.
3. In Payee Name, type the name of the payee you are adding.
4. In Account Number:
   • If you have a payee account number, select I have an account number with this payee and type the account number in the box. The account number must be your valid payee account number for your payments to process correctly.
   • If you do not have an account number, select I do not have an account number with this payee and type the payee's last name or another meaningful description in the Check Memo box. This text appears on each check mailed to the payee.
5. In Payee Address 1 and 2, Payee City, Payee State, and Payee ZIP Code, type the payee address where you usually mail your payments. The ZIP Code must be valid for the state you selected.
6. In Payee Phone, type the phone number you use to contact the payee if you have a customer service question.
7. In Payee Category, select the category you want to assign to this payee.
   Note: If you have not added the payee category you want to assign to this payee, you can select Add Category and type a new category in the box. The new category is assigned to the payee and appears on the Payee Setup - Payee Categories page.
8. In Account Description, type a description of the payee. Use the description to help remind yourself who the payee is or, if you have more than one account with this payee, to indicate which account this is.
9. Click Continue.
   The Payee Setup - Add a Payee Confirmation page opens.
10. If you have an account number with this payee, retype it in Account Number to verify it.
11. Click Add Payee.
    The Payee Setup - Payee List page opens with the new payee added to your payee list. Note: If the payee can send e-bills, the Payee Setup - Add a Payee Completed page opens and asks you if you would like to receive e-bills.
12. If Payee Setup - Add a Payee Completed page opens:
    • Click Yes to request e-bills. The Payee Setup - Request E-bills page opens. The following set of steps explains how to request e-bills.
    • Click No if you do not want to request e-bills. You can always sign up for e-bills later.

If the payee you just added can send e-bills and you want to receive them, follow these steps.

To request e-bills from a payee you are adding

1. In the Payee Information section, provide any information the payee might request. These requests can vary from payee to payee.
2. In the Customer E-mail Address section, review your correspondence E-mail address and update it, if necessary.
3. If present and if you want e-bills sent to your E-mail address, select I would like to receive e-bills by E-mail from this payee. Some payees can send e-bills that you can view and pay by E-mail. This option is in addition to receiving e-bills on the Unpaid E-bills page.
4. In the Service Address section, review the name and address information and update it, if necessary. Make sure the address is the location where the payee provides service. This address might not be the same as your home address.
5. In the Auto-Pay section:
   • Click No if you do not want to Auto-Pay your e-bills from this payee.
   • Click Yes to Auto-Pay e-bills.
6. Click Continue.
   The Payee Setup - Request E-bills Confirmation page opens.
7. Review your information and click Send Request.
   The Payee Setup - Request E-bills Completed page opens.
8. Look for a message in Messages stating that your e-bill service for the payee has been activated.
   You should receive an e-bill in about a month, depending on the payee's billing cycle for your account. When e-bill service has been activated, appears next to the payee name in your payee list. You can view and pay e-bills from the Unpaid E-bills page.

Contacting Member Service

If you would like to contact Customer Service, please call 888-918-7409.

Help - Click on this button if you have any questions about the service. This button will bring you to a description of all of our services along with answers to various questions. If the answer is not shown, please use the ‘Contact Us’ button for further assistance.