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Anoka Hennepin Credit
Union is committed to providing Superior Member Service. With that in mind,
AHCU has introduced an enhanced ATM-Debit Card feature that began on
February 23, 2011.
All future ATM and debit
card transactions will be processed with up-to-the-minute account
information and improved access to your funds at YOUR credit union.
For more details about
how this latest product enhancement will improve the handling of your
personal finances, please SEE BELOW.
Program details that will
help you better manage your personal finances:
- Funds Availability
ATM/Debit Card:
Funds deposited at a branch of AHCU will be available at ATM Machines and
for Debit Card Purchases immediately.
- ATM Transactions:
ATM Transactions will post to the member’s account immediately when
performed at an ATM Machine.
$1.00 fee will be accessed to the members account at the time of the
transaction for all ATM cash withdrawals over 5 per month.
- ATM Deposits:
ATM Deposits will be credited to the members account immediately but a
5 day hold will be placed on the deposit, so it will not be available
right away.
- Signature based
Point of Sale (POS) Transactions:
Pre authorizations-Hold placed
on account until transaction posts:
Pay-at-the-Pump:
A $0 pre-authorization transaction will be posted to the member’s
account and a hold will be placed on the member’s account for the amount
of the pre-authorization until the actual transaction posts to the
member’s account.
Over-the-Counter:
A $0 pre-authorization transaction will be posted to the member’s
account and a hold for the amount of the transaction will be placed on the
member’s account until the actual transaction posts to the member’s
account.
Postings:
Pay-at-the-Pump:
The transaction will post to the member’s account for the final amount
of the purchase and the hold that was previously put on the system for the
pre-authorization amount will be removed.
Over-the-Counter:
The transaction will post to the member’s account for the amount of
the transaction and the hold that was previously put on the system for the
pre-authorization will be removed.
- Personal
Identification Number (PIN) Based POS Transactions:
PIN Based POS Transactions will
post to the member’s account immediately when performed at the merchant.
- Home Financial
Services (HFS):
Available Balances:
Available balances on member’s accounts will reflect the hold amounts
that were placed on the member’s account due to pre-authorizations.
Pre-Authorizations:
Pre-authorizations will be displayed for members to view in HFS in the
History screen. The pre-authorizations will display with transaction
amount of $0, but the detail for the pre-authorization will display
specific details of the transaction, including but not limited to:
merchant name, merchant address, transaction number, terminal id, and the
pre-authorized amount. Pre-authorizations will continue to be displayed
in HFS even after the transaction is posted. SPECIAL NOTICE:
Pre-Authorization transactions will not print on member’s statements.
Postings:
Once the transaction comes into the credit union and is posted to the
member’s account, the posting transaction will also be displayed in HFS.
The transaction will display with a transaction amount of the final amount
of the transaction and the specific information for the transaction will
also be displayed as the details of the transaction. This specified
detail information will include but is not limited to: merchant name,
merchant address, transaction number, terminal id, and transaction amount.
- Statements:
Pre-Authorizations:
Pre-Authorizations will not print on the member’s statement.
Postings:
Transaction postings will print on the member’s statement with the
detail that is contained in the details of the transaction in the Reliance
System.
- Courtesy
Pay-Opt-in/Opt-out:
If a member has chosen to Opt-In to the credit union’s Overdraft
Protection program then when a pre-authorization is sent for a POS
transaction being performed by a member, the system will take into account
the member’s negative limit along with their checking account balance and
available balance on their Rapid Advance Line of Credit (if applicable) in
determining if the transaction can be pre-authorized. This does not apply
to ATM withdrawals.
If a member has chosen not to Opt-In to the credit union’s Overdraft
Protection program then when a pre-authorization is sent for a POS
transaction being performed by a member, the system will take into account
the member’s checking account balance and available balance on their Rapid
Advance Line of Credit (if applicable) in determining if the transaction
can be pre-authorized. The member’s Courtesy Pay Limit will not be
considered when making the decision. This does not apply to ATM
withdrawals.
- Partial
Pre-Authorizations:
If a pre-authorization is sent
thru for more than what is available in the member’s account, the system
will try to perform a partial pre-authorization, or approve a
pre-authorization for what is available in the account. For example, if I
am trying to purchase gas by paying at the pump and the gas station sends
a pre-authorization for $100 but I only have $50 available in my account,
we will approve the pre-authorization for up to $50, thus allowing me to
purchase up to $50 in gas.
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