Upcoming Software System Changes.
We Will be Combining Our Software Systems on August 4, 2025.
Combining of our software systems will enable us to better serve all our member-owners with enhanced product and service offerings and streamlined operations.
Visit the Important Dates & Information to Understand How These Changes Will Impact You.
We Are Here to Help!
If you have a question, please reach out to us:
By Phone: 763.422.0290
In – person: Visit one of our five branch locations.
Email: AskAH@toplinecu.com
Important Dates & Information.
Important Dates:
-
August 4, 2025: We will be combining our software systems, which are used to manage and access your accounts.
There are many moving parts to the upcoming changes, as specific dates are determined, we will communicate those to you in advance to ensure you’re well prepared.
What This Means for You:
On August 4, 2025, we will be combining our software systems, which are used to manage and access your accounts.
These changes will include the following and will be effective on August 4, 2025:
- New Online Banking & Mobile App (this may include re-enrollment for all users & some of the additional services within the experience, such as mobile check deposit and bill pay)
- Phone Banking
- New TopLine Statement (Member, Credit Card)
- New Debit Card (including the Number, Expiration Date, Security Code/CVV, and PIN)
- A New Credit Card (including a Change from Mastercard to Visa, the Number, Expiration Date, Security/CVV, and PIN) will be issued at the end of September.
Member Number & Loan Number
Most members will keep their existing member number; however, an additional digit may be added at the beginning or the end. Most members will keep their existing loan numbers. If you have multiple Anoka Hennepin member numbers, this will be consolidated into one. In cases where a member and/or loan number is already in use by a TopLine member, a new number will be issued. We expect this to affect only a small number of individuals. We will continue to provide updates in the coming weeks.
There is Nothing You Need to do Right Now.
Please watch for future communications in which we will provide ample time before making account changes to minimize inconvenience.
Click here to review our Frequently Asked Questions (FAQs). We’ll continue to update these as we move to a connected experience.
Is Your Contact Information Up-to-Date?
This is a great time to confirm we have your most up-to-date email address, mailing address, and phone numbers.
This will ensure we can continue to communicate with you while we work to combine our systems. Please update in Online/Mobile Banking, call 763-422-0290 or visit any Anoka Hennepin branch.
Upcoming Changes FAQs
There is Nothing You Need to Do Right Now.
Please watch for future communications in which we will provide ample time before making account changes to minimize inconvenience.
General Questions:
We will use the references legacy Anoka Hennepin and legacy TopLine throughout our communications regarding the upcoming account changes. These terms are used only to differentiate membership origin.
Q. What is happening?
Since our legal merger date, we have been operating on two separate systems, which has impacted our ability to provide the same experience to legacy Anoka Hennepin members as legacy TopLine members. We must combine our membership to achieve this, which means there may be changes to legacy Anoka Hennepin member, account, and loan numbers. Additionally, systems members currently use to access their accounts will change such as online banking/mobile banking access, debit and credit card access, phone banking and website.
Q. What is changing for legacy Anoka Hennepin members? What are the “account changes”?
Our goal is to provide our members the best financial experience; to achieve this, we are combining our software systems. Here is a list of high-level changes:
- New Online Banking & Mobile App (this may include re-enrollment for all users & some of the additional services within the experience such as mobile check deposit and bill pay)
- Phone Banking
- New TopLine Statement (Member, Credit Card)
- New Debit Card (including the Number, Expiration Date, Security Code/CVV, PIN)
- New Credit Card (including Change from Mastercard to Visa, the Number, Expiration Date, Security/CVV, PIN) this will occur the end of September.
- Core Account Processing System – this is the system that holds all membership, account (share and loan) information. It is also where all member transactions are completed.
Member Number
Most members will keep their existing member number; however it may have an additional digit added at the beginning or the end. If you have multiple Anoka Hennepin member numbers, this will be consolidated into one. In cases where a member number is already in use by a TopLine member, a new number will be issued. We expect this to affect only a small number of individuals. We will continue to provide updates in the coming weeks.
Account Number
Currently used to identify your specific account and product type. The change may only be to the MICR line found on the bottom of your checks.
All account changes, except credit cards will be occur on August 4, 2025. Legacy Anoka Hennepin credit card accounts will be the end of September 2025.
Check out the FAQs above for additional answers to your questions.
Merger Comment or Question?
Check out our Merger Timeline & FAQs Tab, have a question not addressed there?
If you wish to submit comments about the merger to share with other members, you may submit them to the National Credit Union Administration (NCUA) online at https://www.ncua.gov/services/Pages/resources-expansion/comments-proposed-merger.aspx.
By mail at the following address:
NCUA - Office of Credit Union Resources and Expansion
1775 Duke Street
Alexandria, VA 22314
RE: Member-to-Member Communication for Anoka Hennepin Credit Union.
The NCUA will post comments received from members on its website, along with the member's name, subject to the limitations and requirements of its regulations.