Coronavirus COVID-19

YOUR HEALTH AND SAFETY IS OUR CHIEF CONCERN.

Latest Update on 3/30/2022

We understand this is an anxious time for our membership as we all navigate the unknown during the Coronavirus COVID-19 outbreak across our country.

As we work through this challenging time together, we would like to provide you with a central location of information and resources to continue managing your accounts.

If one or more of our branches become affected by the Coronavirus, we may shift or reduce some of the available services temporarily at some of our branches. Any of these changes will be posted on our website and sent to you via e-mail.

BRANCH CHANGES

As rates of positive Coronavirus COVID-19 cases begin to decrease and Minnesotans begin to become vaccinated against Coronavirus, we are continuing to develop our organization's mitigation plan to protect the safety of our employees, members and community. This plan includes a progressive return to a normal service structure in our branches as it becomes safe to do so. We will continue monitoring and observing any limitations to contact associated with the CDC recommendations while we move through this plan.

As of Monday, 4/19/21, we have safely reopened four branch lobbies, which include Champlin, Circle Pines, Coon Rapids, Forest Lake, & St. Francis. We will closely monitor the reopened lobbies for any health concerns. Should additional safety concerns become present, this may change the status of these branches and will be communicated to our membership.

We will continue operating in a safe manner utilizing drive-thru-only service for the other three open branches listed below. Please note, our Anoka branch is permanently closed.

DRIVE THRU SERVICES AVAILABLE:

Withdrawals & Deposits

LOBBY HOURS:

M - F: 9:00 AM - 5:00 PM

SAT: BY APPOINTMENT

CONTACT US - 763.422.0290 to Schedule an Appointment or for Safe Deposit Box Access

DRIVE THRU HOURS:

M - F: 8:30 AM - 5:30 PM

SAT: 9:00 AM - 1:00 PM

LOBBY REOPENINGS INCLUDE:

CHAMPLIN

CIRCLE PINES

COON RAPIDS

FOREST LAKE

ST. FRANCIS

PERMANENT BRANCH CLOSURES INCLUDE:

ANOKA

BRANCH SAFETY PRECAUTIONS

In order to keep our employees and community safe, we ask that you do not enter the building if you have been exposed to, or have had any, COVID-19 symptoms within the past 14 days.

We have outlined the precautions we are taking below. However, these may change at any time should additional safety concerns become present. Please be aware that the Anoka branch has been permanently closed.

Beginning Monday, May 17th, 2021 - face masks are no longer required, but recommended when visiting an AHCU branch lobby. This change is in response to Governor Walz's announcement on May 13th ending the mask mandate for all vaccinated individuals in Minnesota.

Masks are recommended by all individuals visiting a branch lobby.
Sneeze guards are in place specific teller stations designated for member interactions.
Social distancing is required at all times.
Member interactions are only available in designated offices and spaced arranged to accommodate social distancing.
Offices will be cleaned and disinfected after each member interaction.

OTHER WAYS TO ACCESS YOUR ACCOUNTS

AHCUdigital & Mobile App

Check your balance
Make Payments (Outside AHCU Requires Bill Pay Service)
Pay your bills
Transfer funds
Transfer to others outside of AHCU
Manage your credit
Manage your budget
Review your statements
Apply for a loan

Enroll in AHCUdigital

AHCUface2face Video Chat

Transaction History or Card Related Questions
Place an ACH or Share Draft Stop Payment
Make a Loan Payment
Transfer Funds
Ask General Account or Membership Questions
Report Your Debit or Credit Card Lost/Stolen

Learn More

Download AHCUdigital Mobile App^*

*Download the AHCUdigital mobile app for Apple® or Android™ mobile devices. Message and data rates may apply. App Store® is a service mark of Apple® Inc. Google Play™ is a trademark of Google™ Inc.

ATM Access

Check your balance
Transfer funds
Withdraw Cash

ATM Locations

Phone Branch &
AHCU Call Center

763.422.0290
Toll Free: 1.800.785.2428

Call Center hours are the same as branch drive thru hours.

Debit & Credit Cards

Report Card Lost/Stolen

Debit: 1.800.535.8440
Credit: 1.800.422.4757

Access My Credit Card

OPEN A NEW ACCOUNT

Open a New Account -

To get started, here is what you'll need:

Government issued ID/Drivers License/State ID or Passport with current address
Your complete physical and mailing address
Social Security Number
Date of Birth
If you are requesting the account to be joint, they will need to enter and validate their information as well.
Once your new account is approved and you'd like to fund it by electronic transfer from another financial institution, you’ll need their routing number and your account number.

What Type of Accounts Are Available to Open Online?

Membership Share Savings
Personal Checking Account
Money Market Savings
Share Certificates

Ready to Get Started?

Become a Member Add to My Membership

Already Applied?

Check My Application Status

Business Account? Please contact your local AHCU branch for further assistance.

OTHER WAYS TO CONNECT WITH US

There may be times when you have questions or concerns about all of the recent changes, we get it and we're here for you. Here are the some of the other ways you can connect with us.

CONNECT WITH US BY PHONE

Local: 763.422.0290

Toll Free: 1.800.785.2428

CONNECT WITH US ON THE SOCIALS

CONNECT WITH US BY EMAIL

feedback@ahcu.coop

AHCUdigital

Please Note:

To protect your information, we will not provide any personally identifying information via email.

Please do not send any account or other personally identifying information to us via email or social media.

PAYMENT SUPPORT OPTIONS

AHCU takes its role in the community seriously. We are here to protect and support our members. Understanding that COVID-19 has displaced many workers and decreased some business, we have options to help our members get through this difficult time.

Relief Loans and patient repayment options are available for application.

RELIEF LOANS

There are many options available from refinancing your existing loans to applying for a new loan with a delayed first payment due date. This option is designed to help you maintain stability in your finances during this challenging time.

How Do I Know If This is The Option For Me?

We would love to speak with you about your options and help you decide the right one for your individual situation. Call us at 763.422.0290 to get started. You can also start your application from your computer or mobile device.

Apply Now

BUDGETING SUPPORT

AHCU offers a variety of tools within AHCUdigital to provide you comprehensive support to reach all your financial goals, regardless of your current situation. Money Management is just one of those tools designed to allow you to manage your budget among all your accounts - inside AHCU and not.

How Do I Know If This is The Option For Me?

Budgeting is an option for everyone! It never hurts to use an integrated tool that can only give you more insight into the wellness of your current financial state. Learn more about it by visiting AHCUdigital today.

EVENTS

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