Coronavirus COVID-19
YOUR HEALTH AND SAFETY IS OUR CHIEF CONCERN.
Latest Update on 11/16/20
We understand this is an anxious time for our membership as we all navigate the unknown during the Coronavirus COVID-19 outbreak across our country.
As we work through this challenging time together, we would like to provide you with a central location of information and resources to continue managing your accounts.
If one or more of our branches become affected by the Coronavirus, we may shift or reduce some of the available services temporarily at some of our branches. Any of these changes will be posted on our website and sent to you via e-mail.
BRANCH CHANGES
As rates of positive Coronavirus COVID-19 cases continue to rise exponentially in Minnesota, we must also continue to develop our mitigation plan to protect the safety of our employees, members, and community. This will include a change to our service structure in support of the limitations to contact associated with the CDC recommendations.
Out of an abundance of caution, our lobbies are temporarily closed with limited access beginning on Wednesday, November 18th, 2020 until further notice. We will operate in a safe manner utilizing drive thru only service for our branches listed below. Please note, our Anoka branch will continue to temporarily remain closed until further notice.
DRIVE THRU SERVICES AVAILABLE:
- Withdrawals & Deposits
- Cashiers Check*
- Notary (When Notary Public is Onsite)
- Changes to Existing Accounts or Opening New Accounts*
- Loan Applications & Closings
- Cash Advances
*Available in First Lane, Lane 1 of Drive Thru Only
Contact Us for Safe Deposit Box Access
LOBBY HOURS:
M-F: CLOSED
SAT: CLOSED
CONTACT US AT 763.422.0290 TO ACCESS SAFE DEPOSIT OR TO DISCUSS IN-PERSON OFFICE VISITS.
DRIVE THRU HOURS:
M-F: 8 AM - 6 PM
SAT: 9 AM - 1 PM
TEMPORARY BRANCH CLOSURES INCLUDE:
ANOKA
TEMPORARY LOBBY CLOSURES INCLUDE:
CHAMPLIN
CIRCLE PINES
COON RAPIDS
FOREST LAKE
ST. FRANCIS
BRANCH SAFETY PRECAUTIONS
In order to keep our employees and community safe, we ask that you do not enter the building if you have been exposed to, or have had any, COVID-19 symptoms within the past 14 days.
We have outlined the precautions we are taking below. However, these may change at any time should additional safety concerns become present. Please be aware that our branch lobbies are closed effective on Wednesday, November 18, 2020 until further notice.
Beginning Saturday, July 25th - Per Governor Walz Executive Order 20-81, all Minnesotans are required to wear face coverings which covers the nose and mouth while inside MN businesses.
- Masks are required by all individuals inside an AHCU branch location.
- Installation of sneeze guards at specific teller stations designated for member interactions.
- Social distancing will be required at all times.
- Installation of tape markers and signage to direct members where to go within our lobbies.
- Restrooms are only available to employees of AHCU.
- Arrangement of offices to accommodate social distancing and only designated spaces will be used for member interactions.
- Interactions with an FSR or Loan Officer are limited to one member at a time. All others will be asked to wait outside or in a vehicle.
- Offices will be cleaned and disinfected after each member interaction.
AHCU COMMUNITY OUTREACH
OTHER WAYS TO ACCESS YOUR ACCOUNTS
AHCUdigital & Mobile App
- Check your balance
- Make Payments (Outside AHCU Requires Bill Pay Service)
- Pay your bills
- Transfer funds
- Transfer to others outside of AHCU
- Manage your credit
- Manage your budget
- Review your statements
- Apply for a loan
AHCUface2face Video Chat
- Transaction History or Card Related Questions
- Place an ACH or Share Draft Stop Payment
- Make a Loan Payment
- Transfer Funds
- Ask General Account or Membership Questions
- Report Your Debit or Credit Card Lost/Stolen
Download AHCUdigital Mobile App*
*Download the AHCUdigital mobile app for Apple® or Android™ mobile devices. Message and data rates may apply. App Store® is a service mark of Apple® Inc. Google Play™ is a trademark of Google™ Inc.
Phone Branch &
AHCU Call Center
763.422.0290
Toll
Free: 1.800.785.2428
Call Center hours are the same as branch drive thru hours.
Debit & Credit Cards
Report Card Lost/Stolen
Debit: 1.800.535.8440
Credit: 1.800.422.4757
OPEN A NEW ACCOUNT
Open a New Account - Now Available
To get started, here is what you'll need:
- Government issued ID/Drivers License/State ID or Passport with current address
- Your complete physical and mailing address
- Social Security Number
- Date of Birth
- If you are requesting the account to be joint, they will need to enter and validate their information as well.
- Once your new account is approved and you'd like to fund it by electronic transfer from another financial institution, you’ll need their routing number and your account number.
What Type of Accounts Are Available to Open Online?
- Membership Share Savings
- Personal Checking Account
- Money Market Savings
- Share Certificates
Ready to Get Started?
Become a Member Add to My Membership
Already Applied?
Check My Application Status
Business Account? Please contact your local AHCU branch for further assistance.
OTHER WAYS TO CONNECT WITH US
There may be times when you have questions or concerns about all of the recent changes, we get it and we're here for you. Here are the some of the other ways you can connect with us.
CONNECT WITH US ON THE SOCIALS
CONNECT WITH US BY EMAIL
Please Note:
To protect your information, we will not provide any personally identifying information via email.
Please do not send any account or other personally identifying information to us via email.
PAYMENT SUPPORT OPTIONS
AHCU takes its role in the community seriously. We are here to protect and support our members. Understanding that COVID-19 has displaced many workers and decreased some business, we have options to help our members get through this difficult time.
Relief Loans and patient repayment options are available for application.
RELIEF LOANS
There are many options available from refinancing your existing loans to applying for a new loan with a delayed first payment due date. This option is designed to help you maintain stability in your finances during this challenging time.
How Do I Know If This is The Option For Me?
We would love to speak with you about your options and help you decide the right one for your individual situation. Call us at 763.422.0290 to get started. You can also start your application from your computer or mobile device.
BUDGETING SUPPORT
AHCU offers a variety of tools within AHCUdigital to provide you comprehensive support to reach all your financial goals, regardless of your current situation. Money Management is just one of those tools designed to allow you to manage your budget among all your accounts - inside AHCU and not.
How Do I Know If This is The Option For Me?
Budgeting is an option for everyone! It never hurts to use an integrated tool that can only give you more insight into the wellness of your current financial state. Learn more about it by visiting AHCUdigital today.
EVENTS
Check back for new AHCU events!
CORONAVIRUS COVID-19 RESOURCES
Center for Disease Control
https://www.cdc.gov/
World Health Organization
https://www.who.int/
LSS Financial Counseling
https://www.lssfinancialcounseling.org/
or call 1.888.577.2227
Minnesota Department of Health
https://www.health.state.mn.us/diseases/coronavirus/index.html
Local COVID-19 Testing Sites
https://www.mn.gov/covid19/for-minnesotans/if-sick/testing-locations/index.jsp
Beware of Coronavirus Related Scams
https://www.ftc.gov/
MnCUN (Minnesota Credit Union Network)
https://www.mncun.org/page/ConsumerCoronavirusResources
Internal Revenue Service
https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments
Newtek Business Solutions
https://www.newtekone.com/
US Treasury Department
https://home.treasury.gov/
Find Credit Union PPP Participants
https://www.sba.gov/paycheckprotection/find
City of Coon Rapids - Small Business Grant Program
https://www.coonrapidsmn.gov/CivicAlerts.aspx?AID=2388