Coronavirus COVID-19

YOUR HEALTH AND SAFETY IS OUR CHIEF CONCERN.

Latest Update on 8/24/20

We understand this is an anxious time for our membership as we all navigate the unknown during the Coronavirus COVID-19 outbreak across our country.

As we work through this challenging time together, we would like to provide you with a central location of information and resources to continue managing your accounts.

If one or more of our branches become affected by the Coronavirus, we may shift or reduce some of the available services temporarily at some of our branches. Any of these changes will be posted on our website and sent to you via e-mail.

BRANCH CHANGES

As developments in the Coronavirus COVID-19 continue, we must also continue to develop our mitigation plan to protect the safety of our employees, members, and community. This will include a change to our service structure in support of the limitations to contact associated with the CDC recommendations.

Our lobbies are open at five of six branch locations with limited capacity to support social distancing. We will operate in a safe manner outlined in the safety precautions for our branches listed below. Also, upon reopening we have temporarily modified our lobby hours as listed below. Please note, our Anoka branch will continue to temporarily remain closed until further notice.

DRIVE THRU SERVICES AVAILABLE:

Withdrawals & Deposits
Cashiers Check*
Notary (When Notary Public is Onsite)
Changes to Existing Accounts or Opening New Accounts*
Loan Applications & Closings
Cash Advances

*Available in First Lane, Lane 1 of Drive Thru Only

LOBBY HOURS:

M-F: 9 AM - 5 PM

SAT: BY APPOINTMENT

CONTACT US AT 763.422.0290 TO SCHEDULE.

DRIVE THRU HOURS:

M-F: 8 AM - 6 PM

SAT: 9 AM - 1 PM

TEMPORARY BRANCH CLOSURES INCLUDE:

ANOKA

BRANCH SAFETY PRECAUTIONS

In order to keep our employees and community safe, we ask that you do not enter the building if you have been exposed to, or have had any, COVID-19 symptoms within the past 14 days.

If you choose to visit a branch location upon its reopening, we have outlined the lobby precautions we are taking below. However, these may change at any time should additional safety concerns become present. Please be aware that as we limit the number of individuals in our lobbies at one time, you may be asked to wait in your vehicle or outside until we are able to assist you.

Beginning Saturday, July 25th - Per Governor Walz Executive Order 20-81, all Minnesotans are required to wear face coverings which covers the nose and mouth while inside MN businesses.

Masks are required by all individuals inside an AHCU branch location.
Installation of sneeze guards at specific teller stations designated for member interactions.
Social distancing will be required at all times.
Installation of tape markers and signage to direct members where to go within our lobbies.
Restrooms are not available.
Arrangement of offices to accommodate social distancing and only designated spaces will be used for member interactions.
Interactions with an FSR or Loan Officer are limited to one member at a time. All others will be asked to wait outside or in a vehicle.
Offices will be cleaned and disinfected after each member interaction.

AHCU COMMUNITY OUTREACH

OTHER WAYS TO ACCESS YOUR ACCOUNTS

AHCUdigital & Mobile App

Check your balance
Make Payments (Outside AHCU Requires Bill Pay Service)
Pay your bills
Transfer funds
Transfer to others outside of AHCU
Manage your credit
Manage your budget
Review your statements
Apply for a loan

Enroll in AHCUdigital

AHCUface2face Video Chat

Transaction History or Card Related Questions
Place an ACH or Share Draft Stop Payment
Make a Loan Payment
Transfer Funds
Ask General Account or Membership Questions
Report Your Debit or Credit Card Lost/Stolen

Learn More

Download AHCUdigital Mobile App^*

*Download the AHCUdigital mobile app for Apple® or Android™ mobile devices. Message and data rates may apply. App Store® is a service mark of Apple® Inc. Google Play™ is a trademark of Google™ Inc.

ATM Access

Check your balance
Transfer funds
Withdraw Cash

ATM Locations

Phone Branch &
AHCU Call Center

763.422.0290
Toll Free: 1.800.785.2428

Call Center hours are the same as branch drive thru hours.

Debit & Credit Cards

Report Card Lost/Stolen

Debit: 1.800.535.8440
Credit: 1.800.422.4757

Access My Credit Card

WAYS TO CONNECT WITH US

There may be times when you have questions or concerns about all of the recent changes, we get it and we're here for you. Here are the some of the other ways you can connect with us.

CONNECT WITH US BY PHONE

Local: 763.422.0290

Toll Free: 1.800.785.2428

CONNECT WITH US ON THE SOCIALS

CONNECT WITH US BY EMAIL

feedback@ahcu.coop

AHCUdigital

Please Note:

To protect your information, we will not provide any personally identifying information via email.

Please do not send any account or other personally identifying information to us via email.

PAYMENT SUPPORT OPTIONS

AHCU takes its role in the community seriously. We are here to protect and support our members. Understanding that COVID-19 has displaced many workers and decreased some business, we have options to help our members get through this difficult time.

Relief Loans and patient repayment options are available for application.

RELIEF LOANS

There are many options available from refinancing your existing loans to applying for a new loan with a delayed first payment due date. This option is designed to help you maintain stability in your finances during this challenging time.

How Do I Know If This is The Option For Me?

We would love to speak with you about your options and help you decide the right one for your individual situation. Call us at 763.422.0290 to get started. You can also start your application from your computer or mobile device.

Apply Now

BUDGETING SUPPORT

AHCU offers a variety of tools within AHCUdigital to provide you comprehensive support to reach all your financial goals, regardless of your current situation. Money Management is just one of those tools designed to allow you to manage your budget among all your accounts - inside AHCU and not.

How Do I Know If This is The Option For Me?

Budgeting is an option for everyone! It never hurts to use an integrated tool that can only give you more insight into the wellness of your current financial state. Learn more about it by visiting AHCUdigital today.